Burst & Frozen Pipes

W.L. Staton Plumbing, Heating and Cooling has been providing water damage restoration for burst and frozen pipes to homeowners in Anne Arundel and Howard Counties for more than 38 years.  Contact us today if you need help with a burst or frozen pipe in your home.  

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24 Hour Service | Call Now 410-263-5100

Broken pipes are a common problem in the colder seasons. When the water inside the pipes freezes, it expands, putting strain on the pipes. The pipes will eventually rupture, but it won’t have any leaks yet because the tear in the pipe is blocked by ice. However, when the ice thaws, the water will leak and may cause water damage. Pipes located outdoors are more susceptible to freezing and breaking. Just like how you need a winter coat when you go out during cold weather, the pipes outside your home need protection from freezing temperatures as well. Luckily, W.L. Staton Plumbing, Heating & Cooling can help with installing insulation around your outdoor pipes to prevent the water inside them from freezing and causing damage. Insulating outdoor pipes is best done before the onset of winter. W.L. Staton Plumbing, Heating and Cooling has been providing water damage restoration for burst and frozen pipes to homeowners in Anne Arundel and Howard Counties for more than 38 years. We take our work very seriously because Staton cares. Call or text us at 410-263-5100 and we will be right out!

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Elizabeth EbersoleElizabeth Ebersole
11:04 12 Aug 22
Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.
Lin DinhLin Dinh
15:09 09 Aug 22
We called them on a Friday, stating we were a business without A/C. Our units are on the rooftop. They came unprepared to our diagnostic so we had to wait until Monday for someone to come out again. Monday they came and told us they had to overnight our parts for repair and it should be in at the latest, Thursday. I called them on Thursday to check the status of our parts, Wendy responded there was no update and that someone else would reach out later on in the day—I also told her to update our phone number on file as it wasn’t correct. Saturday, I reached out again and was told that we were called several times and wasn’t able to leave a voicemail. Wendy never updated our number even though I’ve asked her to days before, again nobody called us back. Sunday, I called again, Wendy gave me the run around again and told me nobody else works on the weekend so I would have to wait until Monday for a status update. Monday I called and was able to schedule the appointment to have the AC fixed on Wednesday.Our AC broke down on the hottest weekend of this summer. This company left our business without AC for a week and a half. They were completely disorganized and unprofessional. I was always the one to reach out for help/status update. They never on their part offered helpful solutions, just a bunch of excuses. They never even apologized or offered a discount for the huge inconveniences. If I could give them zero stars I would. I will never patronize this establishment again and suggest others to stay away.
Megan FrommMegan Fromm
18:37 21 Jun 22
Great experience with this company. They were able to diagnose and fix our issues so quickly, and the technician (Shawn) took lots of time to answer all my questions. We had a tricky place to tuck in our new hot water heater, and he made sure everything fit right, even though it meant running back out to get a different piece/fitting. Everything was cleaned up and working when he left--couldn't be happier!
Jen GinsburgJen Ginsburg
20:34 16 Jun 22
I called and the receptionist was very friendly and had Joe come out the same day. Joe explained everything he was going to do and kept me informed. He was very kind and easy to communicate with. Job was finished very quickly but Thoroughly he even looked at my faucet that was a bit loose. I would highly recommend WL Staton plumbing company.Happy customerJ. Ginsburg
Angela BalsamoAngela Balsamo
13:23 31 May 22
We signed up for their maintenance agreement, which provides us with a Spring/Summer system check and a Fall/Winter check, and recently had the technicians out for our first check of the year. They were extremely professional, took lots of detailed notes and pictures of the system (which, we found out is because IF we ever have a problem in the future they'll already know what parts the unit uses and have them on the truck so repairs can go faster!), opened up the outside unit to make sure there were no potential problems (mostly looking for nests or animals of any kind since that's been a problem in our neighborhood), and even swapped out the filter. Within minutes of leaving, I received a fully detailed report from the technician complete with all the pictures they took. Knowing the system has been thoroughly inspected and giving a clean bill of health, is a huge weight off my mind.

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Client Testimonials

Real Reviews From Real Clients

Marscha Allemand
Marscha Allemand
James was excellent. He did a great job, took pictures so I could see exactly what was wrong and what he fixed. Cleaned up after the job. Very happy!!
Claire Coyle
Claire Coyle
Pricey, but I think thats just the going rates. Joseph was very prompt, professional, friendly, and efficient. 5⭐️
Rita Pistorio
Rita Pistorio
I had several leaks resulting in major damage in my home over the 4th of July holiday. I had on two service technicians come out on two separate occasions Joe Fanning and Joe Thumel, both technicians were experienced, courteous and professional. They got the job done in a timely fashion. I would highly recommend them to my family and friends should they need plumbing services.
Had the water line replaced from the meter to my house. The guys did a great job. Had a large Oak that was in the way and they used a method to prevent root damage which prevented the tree from possibly dying. They ran into some unforseen obstacles that extended the job but held to there original quote. Exspecially liked there text message system that told me they were on there way and showed up when they said they would be there. Very happy with there services!

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